THE BASICS
What if I am unable to serve on my assigned day?
How many requests am I expected to respond to?
We ask that each team member respond to at least 5 requests a week whenever possible. This is ideally in your assigned day, but can be done throughout the week, and you don’t have a set time of day.
How long should I take to write each response?
This can vary for each volunteer, and for each request. An average is about 10-15 minutes per response, but that is an average and not a standard. Some will take less time, some more. Let the Holy Spirit lead you to respond appropriately.
Why is it important to 'send and archive' my responses?
How can I tell the difference between the comment section and the reply section?
Occasionally you may be assigned a specific request, but in general, you can choose your own requests. Remember that we want to offer prompt responses, so take the older requests first whenever possible. This can be done in 2 simple steps. First click sort by… then select oldest. It will then sort the Prayer Request inbox from oldest to newest.
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If someone replies to my response, how will I get it?
Replies to your emails will go straight to your inbox in your Front profile.
What is the difference between “Unassigned” and when it says “_____ draft created“? Which can I take?
Always make sure the inbox is sorted by “oldest” first. You would then select a prayer and assign it to yourself. If you see that someone else has started working on it without assigning it to themself, let them finish it.
We want to ensure that ALL prayer requests are answered as promptly as possible. If you are no longer able to respond to a request you assigned to yourself, simply click your name and select "Unassigned" on the dropdown list for it to go back in to the inbox.
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What to do if I started a draft and did not finish it?
Go back and assign it to yourself if you intend to finish it. If not, delete your draft.
What happens if your message is undeliverable?
Look for obvious errors in the email address (for example if gmail is misspelled). Sometimes an incorrect email can be sent back as an undelivered email. Some other reasons are that the receiving email server is temporarily unavailable, was overloaded, or couldn’t be found. If this is the case, unfortunately there is not much we can do, since it is an internal technical issue.
Are there any requests I shouldn’t take?
If there is a prayer request regarding controversial topics, please refrain from responding in email format. Instead, use the tag PASTOR so that our staff can arrange to talk to the person over a video/phone call.
There are often times that a prayer request is best handled by someone of the same gender. If you come across one of those, you can tag - Male Prayer Request or Female Prayer Request. If the request references current and/or ongoing abuse, especially in the case of a minor, please also use the tag PASTOR, as well as the tag URGENT.
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What are “message templates”, where are they, and how can I use them?
Message templates are outlined responses to help you respond to requests on different topics and situations. These are found when you click the lightning bolt. Ensure that you edit the template to fill in appropriate information. For example, include their name, update the pronouns (he/she/they), and include the current message series.
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You would click “reply”, then click the two arrows to expand the reply section. This will show you the message template icon with the lighting bolt and 4 lines.
If I’m not sure of the person’s gender, how do I word my response?
Sometimes you can’t tell the name of the requestor or the nature of the request. You could let them know that you aren’t sure of their gender, and when you pray for them, use the non-specific pronouns like they instead of him or her.
How can I search for prayer requests I’ve responded to in the past?
This can be done on the standard browser, and on the Front mobile app. In the main control panel you will click ‘Sent’ and then enter your keyword in the search bar. 
How do I transfer a request to another member of the Connections Team?
Step 1: Select the prayer
Step 2: Click the ‘Assign’ button and search for the person you are wanting to assign to the prayer request.
Step 3: Select their name, it will automatically assign that prayer to the person.
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How should I address the person the name in the email doesn’t match the name in the description?
It’s best to use the name that is given, even if it doesn’t match the email address. It may be what they prefer to be called.